S1 HQ - Ticket Monitoring

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This is the Document Release Information
Article Number: 7CAV-DR-025
Scope: S1 HQ - Ticket Monitoring
Version: Version 1.0
Effective Date: 07JUN20
Last Modified Date: 07JUL23
Approving Authority: S1 1IC
Point of Contact: S1 1IC


Purpose

Provide guidance on the process of S1 Ticket system workflow.

Roles and Responsibilities

Role Responsibilities
S1 / 2IC

Monitor the S1 Ticket system, Answer tickets if needed and document completed tickets as outlined by the workflow.

S1 Sub-Department Lead

Ensure a timely response is made in regards to tickets for their relevant Subdepartment

S1 Clerks

Reply to tickets only if tagged by AO Lead, Department Lead or a member of S1 Command staff.

Documentation

The ticket system is a method for members and staff to report issues on S1 Milpacs, S1 Uniforms, S1 Operations as well as a means to request a name change. This document will outline the process of the S1 ticket system and the archiving of the completed tickets.

Workflow Outline

  • A ticket is filed by a member of the regiment and the workflow starts.
  • Responsible personnel will review the ticket for validity and take the appropriate actions
  • When the ticket workflow is completed, an automated reply as given in the ticket system is added by the workflow owner.

Response Times

The S1 Department strives to handle any and all tickets in the shortest amount of time. However, due to (potential) complexity of the ticket we cannot guarantee that all tickets will be resolved within same time-frame.

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