S1 HQ - Ticket Monitoring - Revision history

StetchkovA at 18:25, 7 July 2023

2023-07-07T18:25:05Z

← Older revision		Revision as of 18:25, 7 July 2023
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	\|version = Version 1.0		\|version = Version 1.0
	\|effectivedate = 07JUN20		\|effectivedate = 07JUN20
			\|lastmodifieddate = 07JUL23
	\|approvingauthority = S1 1IC		\|approvingauthority = S1 1IC
	\|pointofcontact = S1 1IC		\|pointofcontact = S1 1IC
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	Monitor the S1 Ticket system, Answer tickets if needed and document completed tickets as outlined by the workflow.		Monitor the S1 Ticket system, Answer tickets if needed and document completed tickets as outlined by the workflow.
	\|-		\|-
	\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-~~department~~ Lead		\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-Department Lead
	\| style="width: 375px;" data-mce-style="width: 375px;"\|		\| style="width: 375px;" data-mce-style="width: 375px;"\|
	Ensure a timely response is made in regards to tickets for their relevant Subdepartment		Ensure a timely response is made in regards to tickets for their relevant Subdepartment

StetchkovA: /* Workflow Outline */

2023-06-18T11:56:40Z

Workflow Outline

← Older revision		Revision as of 11:56, 18 June 2023
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	* A ticket is filed by a member of the regiment and the workflow starts.		* A ticket is filed by a member of the regiment and the workflow starts.
	* Responsible personnel will review the ticket for validity and take the appropriate actions		* Responsible personnel will review the ticket for validity and take the appropriate actions
	* When the ticket workflow is completed, a reply ~~with "Ticket Completed" or "Ticket Closed"~~ is added by the workflow owner.		* When the ticket workflow is completed, an automated reply as given in the ticket system is added by the workflow owner.
	* S1 Headquarters collects the completed tickets and files them in the S1 Ticket Tracker for the CSC Deliverable

	==Response Times==		==Response Times==
	The S1 Department strives to handle any and all tickets in the shortest amount of time. However, due to (potential) complexity of the ticket we cannot guarantee that all tickets will be resolved within same time-frame.		The S1 Department strives to handle any and all tickets in the shortest amount of time. However, due to (potential) complexity of the ticket we cannot guarantee that all tickets will be resolved within same time-frame.

StetchkovA at 11:55, 18 June 2023

2023-06-18T11:55:53Z

← Older revision		Revision as of 11:55, 18 June 2023
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	{{DocRelInfo		{{DocRelInfo
	\|articlenumber = 7CAV-DR-025		\|articlenumber = 7CAV-DR-025
	\|scope = S1 HQ - ~~Helpdesk~~		\|scope = S1 HQ - Ticket Monitoring
	\|version = Version 1.0		\|version = Version 1.0
	\|effectivedate = 07JUN20		\|effectivedate = 07JUN20
	\|approvingauthority = S1 ~~OIC~~		\|approvingauthority = S1 1IC
	\|pointofcontact = S1 ~~OIC~~		\|pointofcontact = S1 1IC
	}}		}}


	=Purpose=		=Purpose=
	Provide guidance on the process of S1 ~~Helpdesk~~ Ticket workflow.		Provide guidance on the process of S1 Ticket system workflow.

	=Roles and Responsibilities=		=Roles and Responsibilities=
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	\| style="width: 375px; text-align: center;" data-mce-style="width: 375px; text-align: center;"\|'''Responsibilities'''		\| style="width: 375px; text-align: center;" data-mce-style="width: 375px; text-align: center;"\|'''Responsibilities'''
	\|-		\|-
	\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 / ~~XO / NCOIC~~		\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 / 2IC
	\| style="width: 375px;" data-mce-style="width: 375px;"\|		\| style="width: 375px;" data-mce-style="width: 375px;"\|
	Monitor the S1 ~~Helpdesk Tickets~~, Answer tickets if needed and document completed tickets as outlined by the workflow.		Monitor the S1 Ticket system, Answer tickets if needed and document completed tickets as outlined by the workflow.
	\|-		\|-
	\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-department Lead		\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-department Lead
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	=Documentation=		=Documentation=
	~~Helpdesk tickets are~~ a method for members and staff to report issues on S1 Milpacs, S1 Uniforms, S1 Operations as well as a means to request a name change. This document will outline the process of the S1 ~~Helpdesk Tickets~~ and the archiving of the completed tickets.		The ticket system is a method for members and staff to report issues on S1 Milpacs, S1 Uniforms, S1 Operations as well as a means to request a name change. This document will outline the process of the S1 ticket system and the archiving of the completed tickets.

	=Workflow Outline=		=Workflow Outline=

StetchkovA: StetchkovA moved page S1 HQ - Helpdesk to S1 HQ - Ticket Monitoring: Name Change

2023-06-18T11:53:44Z

StetchkovA moved page S1 HQ - Helpdesk to S1 HQ - Ticket Monitoring: Name Change

← Older revision	Revision as of 11:53, 18 June 2023
(No difference)

Czar.J: /* Response Times */Typo Scan, typos fixed: However → However,

2020-07-28T09:54:30Z

Response Times: Typo Scan, typos fixed: However → However,

← Older revision		Revision as of 09:54, 28 July 2020
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	==Response Times==		==Response Times==
	The S1 Department strives to handle any and all tickets in the shortest amount of time. However due to (potential) complexity of the ticket we cannot guarantee that all tickets will be resolved within same time-frame.		The S1 Department strives to handle any and all tickets in the shortest amount of time. However, due to (potential) complexity of the ticket we cannot guarantee that all tickets will be resolved within same time-frame.

Richards.D at 21:32, 7 July 2020

2020-07-07T21:32:51Z

← Older revision		Revision as of 21:32, 7 July 2020
Line 24:		Line 24:
	Monitor the S1 Helpdesk Tickets, Answer tickets if needed and document completed tickets as outlined by the workflow.		Monitor the S1 Helpdesk Tickets, Answer tickets if needed and document completed tickets as outlined by the workflow.
	\|-		\|-
	\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-department ~~Heads~~		\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-department Lead
	\| style="width: 375px;" data-mce-style="width: 375px;"\|		\| style="width: 375px;" data-mce-style="width: 375px;"\|
	Ensure a timely response is made in regards to tickets for their relevant Subdepartment		Ensure a timely response is made in regards to tickets for their relevant Subdepartment

Richards.D: /* Roles and Responsibilities */

2020-07-05T20:28:53Z

Roles and Responsibilities

← Older revision		Revision as of 20:28, 5 July 2020
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	Monitor the S1 Helpdesk Tickets, Answer tickets if needed and document completed tickets as outlined by the workflow.		Monitor the S1 Helpdesk Tickets, Answer tickets if needed and document completed tickets as outlined by the workflow.
	\|-		\|-
	\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-department ~~Leads~~		\| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"\|S1 Sub-department Heads
	\| style="width: 375px;" data-mce-style="width: 375px;"\|		\| style="width: 375px;" data-mce-style="width: 375px;"\|
	Ensure a timely response is made in regards to tickets for their relevant Subdepartment		Ensure a timely response is made in regards to tickets for their relevant Subdepartment

Richards.D: Created page with "Category:Archive {{DocRelInfo |articlenumber = 7CAV-DR-025 |scope = S1 HQ - Helpdesk |version = Version 1.0 |effectivedate = 07JUN20 |approvingauthority = S1 OIC |po..."

2020-06-08T00:42:52Z

Created page with "Category:Archive {{DocRelInfo |articlenumber = 7CAV-DR-025 |scope = S1 HQ - Helpdesk |version = Version 1.0 |effectivedate = 07JUN20 |approvingauthority = S1 OIC |po..."

New page

[[Category:Archive]]

{{DocRelInfo
|articlenumber = 7CAV-DR-025
|scope = S1 HQ - Helpdesk
|version = Version 1.0
|effectivedate = 07JUN20
|approvingauthority = S1 OIC
|pointofcontact = S1 OIC
}}

=Purpose=
Provide guidance on the process of S1 Helpdesk Ticket workflow.

=Roles and Responsibilities=
{| class="wikitable" style="width:90%; margin:1.2em 0 6px 0; border-width:1px border-style:solid #000000;"
|-
| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"|'''Role'''
| style="width: 375px; text-align: center;" data-mce-style="width: 375px; text-align: center;"|'''Responsibilities'''
|-
| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"|S1 / XO / NCOIC
| style="width: 375px;" data-mce-style="width: 375px;"|
Monitor the S1 Helpdesk Tickets, Answer tickets if needed and document completed tickets as outlined by the workflow.
|-
| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"|S1 Sub-department Leads
| style="width: 375px;" data-mce-style="width: 375px;"|
Ensure a timely response is made in regards to tickets for their relevant Subdepartment
|-
| style="width: 80px; text-align: center;" data-mce-style="width: 80px; text-align: center;"|S1 Clerks
| style="width: 375px;" data-mce-style="width: 375px;"|
Reply to tickets only if tagged by AO Lead, Department Lead or a member of S1 Command staff.
|-
|}

=Documentation=
Helpdesk tickets are a method for members and staff to report issues on S1 Milpacs, S1 Uniforms, S1 Operations as well as a means to request a name change. This document will outline the process of the S1 Helpdesk Tickets and the archiving of the completed tickets.

=Workflow Outline=
* A ticket is filed by a member of the regiment and the workflow starts.
* Responsible personnel will review the ticket for validity and take the appropriate actions
* When the ticket workflow is completed, a reply with "Ticket Completed" or "Ticket Closed" is added by the workflow owner.
* S1 Headquarters collects the completed tickets and files them in the S1 Ticket Tracker for the CSC Deliverable

==Response Times==
The S1 Department strives to handle any and all tickets in the shortest amount of time. However due to (potential) complexity of the ticket we cannot guarantee that all tickets will be resolved within same time-frame.